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Invalid Token Error

iPOS GO! App

If getting this error and the merchant is using the iPOS Go! application, follow these steps. 

  1. Login as the merchant
  2. Go to “Settings”
  3. Select “Generate Ecom/TOP Merchant Keys
  4. Generate a new Token for the TPN that is having issues
  5. Perform a parameter update on their iPOSgo! app.
    1. Tap on “Star” icon
    2. Tap on “Upgrade App”
    3. Enter in the MPIN (Last 6 of TPN number on the screen)
    4. Tap on “Download Parameter”

P- Line Terminals

This error may also occur when trying to send a payment link from a P-line terminal. Follow these steps to resolve the issue. 

  1. Login as the merchant
  2. Go to “Settings”
  3. Select “Generate Ecom/TOP Merchant Keys
  4. Generate a new Token for the TPN that is having issues
  5. Perform a parameter update on their P-Line Temrinal.
    1. Tap on “Star” icon
    2. Tap on “Upgrade App”
    3. Enter in the Password (Last 4 of TPN number on the screen)
    4. Tap on “Download Parameter”

Cloud POS

This error may also occur when trying to send a payment link, or running a transaction from a Cloud Based Virtual Terminal terminal. Follow these steps to resolve the issue. 

  1. Login as the merchant
  2. Go to “Settings”
  3. Select “Generate Ecom/TOP Merchant Keys
  4. Generate a new Token for the TPN that is having issues.

    If this TPN has any recurring payments, or outstanding invoices, please note this may effect the ability for customers to pay these invoices.

  5. Have the merchant log out and log back into the portal
  6. Attempt to run the sale, or send the payment link again.